Forget your people - real leaders act on the system

John Seddon: A real story of a curious public sector leader, a pugilist and a contrarian, who chose to do the right thing and design his system entirely around the needs of the customer - against the advice of inspectors. What happened? Costs fell, morale soared and best practice got better.

http://www.managementexchange.com/story/forget-your-people-%E2%80%93-real-leaders-act-system

Management
Systems Thinking

9    (1 vote)