IBM Service Management

IBM Systems Journal, Volume 46, Number 3, 2007 is about IBM Service Management. As the role and significance of services continue to grow in the global economy, effective systems and methodologies for their management supply a critical competitive advantage for service providers. IBM Service Management provides a structured approach for delivering value, managing risk, and performing data governance functions. This issue contains 15 papers describing IBM Service Management, including its architecture and platforms and how it relates to and extends current trends in ITSM (information technology service management).

http://www.research.ibm.com/journal/sj46-3.html

IT Governance