Recordings from a public meeting. The meeting had two parts. The first was a presentation by Nicholas Gall, VP and Distinguished Analyst at Gartner Research. He talked about OSS, the current state, and trends. It was a preview of a talk to be given at Gartner's Summit the following week. The second part covered user experiences, with presentations by Julie Atkins, Director of IT Operations and Info Security of Blue Cross Blue Shield of Massachusetts, and Michael Askew and Charles Pickelhaupt of Fidelity Investments' Center for Applied Technology.