In an increasingly digitized environment, enterprises face new challenges. Enabled by ubiquitous Internet accessibility, people, places, and products have become more interconnected and are gradually merging into the Internet of Everything. Simultaneously, a new generation of connected customers is emerging that is establishing new requirements for the capabilities of enterprises to communicate, interact, and respond to unforeseen events. As customer satisfaction is the central source of future competitiveness, companies must initiate a transformation towards a connected enterprise. By analyzing the characteristics of the connected customer, this paper presents guidelines for enterprises to address customer needs adequately and manage their operations in the Internet of Everything. Building upon established enterprise architecture frameworks, we apply a Design Science Research procedure to derive four practical recommendations. Thus, enterprises must manage their business processes holistically, implement information systems and standards for data exchange, provide mechanisms for real-time business intelligence, and determine their optimal degree of connectivity.
A collection of tools to bring human-centered design into your project. Discover Methods to build empathy for the project and people involved.
It’s hard to quantify the customer experience. “Simpler and faster for users” is a tough sell when the value of our work doesn’t make sense to management. We have to prove we’re delivering real value—increased the success rate, or reduced time-on-task, for example—to get their attention. Management understands metrics that link with other organizational metrics, such as lost revenue, support calls, or repeat visits. So, we need to describe our environment with metrics of our own.
Concept maps are graphical tools for organizing and representing knowledge. They include concepts, usually enclosed in circles or boxes of some type, and relationships between concepts indicated by a connecting line linking two concepts. Words on the line, referred to as linking words or linking phrases, specify the relationship between the two concepts. We define concept as a perceived regularity or pattern in events or objects, or records of events or objects, designated by a label .
Dubberly Design Office Projects Clients Concept Maps Models Articles About Contact ddo Cybernetics and Design: Conversations for Action Hugh Dubberly and Paul Pangaro: Working for decades as both theorist and teacher, Ranulph Glanville came to believe that cybernetics and design are two sides of the same coin. Working as both practitioners and teachers, the authors present their understanding of Glanville and the relationships between cybernetics and design. We believe cybernetics offers a foundation for 21st-century design practice. We offer this rationale:
Google Design is a cooperative effort led by a group of designers, developers, writers, and UX advocates at Google whose goal is to capture and share our work and ideas with you.
Here is where I believe IAs and UX designers can use our skills to make a difference. We have the ability to understand and to map out both business processes and the user experience. Visual representations can provide new insight into solutions that appeal to a range of stakeholders. Alignment diagrams are a key tool to do this.
Most cartographers neglect map legends. They put a lot of efforts in the projection and scale choice, data and pretty colors selection, but then they just want to add a powerful title and press the share button. That is a mistake, as the cartographical legend is the key to understand the map. It is like building a beautiful door and forgetting to put a keyhole on it. It sounds obvious to say, but it is a major communication issue found in very prestigious media maps, still today. When maps were made by hand, making the legend was part of a very artistic process. This article puts side by side recent maps made with computers and ancient ones, drawn by hand, on purpose, to illustrate better the importance of skills and knowledge over technology when it comes to mapping.